What information or items do I need to bring with me to the Hospital?

You bring your family history, medication in use and medical record “bukana” These will help a great deal in determining how to move forward with relevant medical assistance. Additionally you can bring only three changes of comfortable, casual clothing (wash and wear). You will also need appropriate slip-on footwear and overnight personal care items, such as a toothbrush and shampoo. Please leave any items of value at home for safekeeping. This would include jewelry, handheld gaming devices (Nintendo DS, Playstation PSP, etc.), MP3 players, personal computers and cell phones. You do not need to bring items such as razors; these will be provided on the unit.

If I need medical attention but cannot afford to pay for it, what can I do?

You can request to see a Social Worker and explain your situation to them.

If I can’t afford to pay for services, is there a repayment program available?

The Social Worker will determine after assessment.

Am I able to use my medical aid card to pay for my bill?

Yes, after authorization has been granted by medical aid.

Where do I call if I have a question about my hospital bill?

+266 22540 203

Can I fill out any of the required paperwork before I get to the hospital?

No, all paperwork is done at the hospital.

What are the patient visiting hours?


12pm – 1am  (weekends 12pm-2pm)

4pm – 5pm

Are children allowed to visit patients at MAH?

Children below 12 years are not are allowed in general wards, but can visit private wards.

Is transport available from the hospital to nearest towns or villages?

Public transport is available and easily accessible.

Where do I call to find out the condition of a patient in the hospital?

Main reception 22540203, then a relevant ward will be contacted.  No direct line.

Where do I call for information on health screenings?

Gynecology     +266 59392662

Men’s Health  +266 57124592

Public Health   +266 56715413

Can a family member spend the night with me?

Yes, only in private ward and there is a boarding fee.  For general wards consultations can be made with Nursing Services Manager

When are meals served?

Breakfast  8am

Lunch        12pm

Supper        5pm

Can I use a visa card to pay my bill?

Yes, you definitely can. MAH tries everything it can to make your experience as comfortable as possible, limited payment options is not what you want to struggle with at that tough time.

FAQ didnt solve your problem?

Here are other ways to get helped…


You can call the hospital hotline and be referred to the right department and be given the right information.


You have an opportunity to write to any department in the hospital and get a quick response from the relevant health professional.